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KMID : 0613620100300020581
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Health Social Welfare Review
2010 Volume.30 No. 2 p.581 ~ p.598
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Cultural Competence of Global Healthcare Providers in Healthcare Setting: Case Study of Seoul Area
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Jin Ki-Nam
Kim Jin-Joo
Sung Dong-Hyo
Hwang Seul-Ki
Jung Won-Ju
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Abstract
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Medical Tourism has emerged as new growth engine for many countries. With globalization of medical tourism, human resource became one of the critical success factors. However, past studies which focused on the medical tourism policy and the marketing strategy failed to identify the cultural competence of healthcare providers. This study aims to (1) identify the level of global healthcare providers’cultural competence and to (2) find out the factors (socio-demographic characteristics, organizational characteristics) influencing the cultural competence.
We used the questionnaire survey method for data collection. The questionnaires contained 2 categories(organizational characteristics and socio-demographic characteristics). We interviewed 124 employees of medical institutions. We used the regression analysis method to predict the cultural competence.
By using MANOVA, we found the difference in the level of competence among the subcomponents(self-conceit, superiority, respect for other cultures, disregard). Regression analysis showed that overseas experience, fluency of foreign language, medical tourism education and type of medical institution influenced the cultural competence. These results imply that we need to develop the training contents and methods to enhance the cultural competence.
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KEYWORD
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Cultural Competence, Medical Tourism
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